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Home » Customer Service (397 Papers)

The International Customer Servicing
Bloomingdales International Customer Service "AT BLOOMINGDALE'S, WE'RE ALWAYS AT YOUR SERVICE" Bloomingdale"s is successful because they have positioned themselves in the retailing market, by offering unique merchandise from around the world, targeting a affluent, educated group of patrons aged between 35-55 years, and focusing on "Customer Service". This marketing strategy has been the back bone of their success. Advertisement campaigns of Bloomingdale"s has portrayed the focus of "Cu ... Bloomingdales International Customer Service "AT BLOOMINGDALE'S, WE'RE ALWAYS AT YOUR SERVICE" Bloomingdale"s is successful because they have positioned themselves in the retailing market, by offering unique merchandise from around the world, targeting a affluent, educated group of patrons aged between 35-55 years, and focusing on "Customer Service". ... Advertisement campaigns of Bloomingdale"s has portrayed the focus of "Customer Service", with slogans such as "At Bloomingdale's, we're always at your service" and "You are like no one else in the world, Bloomingdale&... Wordcount: 1107 Pages: 4
Customer Service Representative Of The Future
Relationship Banking 1 Presentation #1 Group #9 Customer Service Representative Of The Future "Think your customers are satisfied? Think again!" Customer service is international. It has no borders and moves around the world with the greatest of ease. This is why it is useful to examine global trends, to determine future outcomes. By making services comfortable, and fulfilling the customers every financial need, certain steps must be taken to insure that a C.S.R."s ability, is ... Relationship Banking 1 Presentation #1 Group #9 Customer Service Representative Of The Future "Think your customers are satisfied? ... " Customer service is international. ... By making services comfortable, and fulfilling the customers every financial need, certain steps must be taken to insure that a C.S.R."s ability, is that which can fully satisfy the customer. ... Bibliography  Customer Service Review. ... Wordcount: 253 Pages: 1
A Report on Customer Care Improvement By Robert L. Fousler
Following the article in the Standard Newspaper dated 8/07/1998 on "Customer Care Improvement by Robert L Fousler (MD) Consultant s for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations. Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. It is im ... Most service industries, if not all, are all client/customer oriented and they depend on the client to pay for their services that are intangible. With this in mind, it is in their best interest to ensure that the services they offer are useful to the client and that the Customer Support is highly advanced and effectively operational. ... He goes on to mention that Customer Care skills should not only be offered to staff in service-oriented organizations but to all organizations in general. If people can serve one another and each department serving the other, then the Customer Service skills ... Wordcount: 556 Pages: 2
Quality Customer Service and IT
Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local ... Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. ... To create this quality service information technology needed to be implemented. ... The mission of BAS is to provide quality computer software support through a customer service oriented methodology. ... This is important in this day and age when quality customer service is the buzzword for all branches of civil service. ... Wordcount: 614 Pages: 2
The Customer Service and Web-based Credentials Verification
Currently, two organizations known as the ECIS and the ECFMG are faced with a problem of how best to consolidate their two medical credentials validating systems. Between these two technically separate organizations, there is considerable overlap in the requirements and procedures demanded of foreign medical students to validate their credentials, but not enough at present to merge the two organizations. If the procedures and requires credentials verification should be combined, rendered the ... According to The Internal Auditor, a survey of Internet consumers by the International Customer Service Association (ICSA) and e-Satisfy.com determined that although customers expect a reply to their e-contacts within one hour, only 12 percent receive such timely responses, and just 42 percent receive replies within 24 hours. ... The poor nature of web comprehensibility regarding data and the web's lack of speed conveying complicated information, as opposed to personalized and tailored phone contact that is the hallmark of satisfactory customer service is evident. ... The computer journal... Wordcount: 955 Pages: 4 Bibliography
Working With The Customers: A Customer Relations Techniques
In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and product ... Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors" needs, providing appropriate service, and handling complaints and feedback. ... Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, whe... Wordcount: 500 Pages: 2
Dave and Busters Inc., Focused on Quality and Customer Service
The need among Americans to be diverted in ever more imaginative ways -- through high-thrill parks, virtual reality arcades, and theme restaurants, plays right into the hands of Dave Corriveau and Buster Corley, co-founders and CEO"s of Dave and Busters. The duo"s 50,000 square foot complexes include pool hall, an eye popping, cutting edge midway arcade, a formal restaurant, a casual diner, a sports bar and a nightclub rolled into one sprawling complex. In business since 1990, this is a high en ... This company focuses on quality and customer satisfaction. ... Customers sit in a racer-like cockpit drivers seat and compete with other customers sitting aside them. ... As far as their customer satisfaction goes, they are #1. ... The second way the obtain there niche in the market is by offering a product/service that is almost impossible to match. ... So the better I service the customer, the better that is for Dave and Busters". ... Wordcount: 1740 Pages: 7
E-commerce and Customers
MEMO TO: FROM: DATE: SUBJECT: E-Commerce and customers According to International Data Corporation more than ten million people are purchasing goods and services online in the United States alone. E-commerce allows people to exchange goods and services immediately with no barriers of time or distance. E-commerce at its simplest form, is a goal to improve the way business is conducted through technology. I found many E-commerce business sites growing at an exceptional rate. This ... MEMO TO: FROM: DATE: SUBJECT: E-Commerce and customers According to International Data Corporation more than ten million people are purchasing goods and services online in the United States alone. E-commerce allows people to exchange goods and services immediately with no barriers of time or distance. ... By having these things you build customer loyalty. ... The invoice then would be printed out and sent to the customers. ... Be it through improved customer relations and service or increased efficiency leading to immense savings. ... Wordcount: 720 Pages: 3
Carl Sewell's book Customers for Life
"Customers for Life" Carl Sewell"s book "Customers for Life" is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he ... "Customers for Life" Carl Sewell"s book "Customers for Life" is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. ... The entire book revolves around these 10 commandments to customer service: The Ten Commandments of Customer Service 1. ... Being nice to the customers is only 20% of providing good customer service, the other 80% of good customer service is providing the customer with what they need and want. 3. ... Help your customer. 5. ... You need to encourage your customers to speak their minds so that you... Wordcount: 1037 Pages: 4
Essentials of Cellular Service
The Essentials of Cellular Service Everywhere you go these days, the mall, the store, in your car, you can guarantee yourself that you will see someone with a cellular phone in their ear. The one piece of technology that is used by almost everyone these days is cellular communication. This technology is used by everyone; businesses, families, both international and domestic. Unfortunately, some people feel that this technology is too expensive, or not an necessity to them. Those who th ... For those who are looking for a local service, I recommend Sprint. ... I a Sprint customer. ... For Some, customer service is important. ... Because of their excellent customer service, I"ve been a loyal Micron customer for over six years. To me, and for other as well, customer service and the corporate bond is very important. ... Wordcount: 800 Pages: 3
Product or Service: A Foundation
Entrepreneurship An entrepreneur is a person who organizes and manages a business or industrial enterprise, attempting to make a profit taking the risk of loss. Although it may seem easy enough, becoming a successful entrepreneur is not rudimentary. Bill gates made it big overnight in 1979 with his creation of an interactive desktop interface he called 'Windows'. To become a successful entrepreneur, you have to have a product or service that consumers really want, an organized form o ... To become a successful entrepreneur, you have to have a product or service that consumers really want, an organized form of sales and service and quality advertising. ... Organized sales service and customer care are fundamental for a successful business. If a customer is not satisfied with the treatment he received during the transaction between him and your business. He is most likely not going to consider purchasing form you in the future, or even mentioning about your product or service to his colleagues. Therefore one should be well organized and use courtesy while dealing with a custom... Wordcount: 438 Pages: 2
Goals of Telecommunications Act
Telecommunications Act of 1996 In February of 1996, the U.S. Congress enacted the Telecommunications Act of 1996. The Act was one of the most substantial changes in the regulation of any industry in recent history. The Act replaced all current laws, FCC regulations, and the consent degree and subsequent court rulings under which AT&T was broken into the "baby Bells." It also overruled all existing state laws and prohibited states from introducing new laws. Practically overnight, the telecommu ... Other companies are permitted to build their own local telephone facilities and offer services to customers. ... Urban customers would benefit from increased competition while rural customers would see their prices increase sharply to accurately reflect the high cost of providing services in sparsely populated areas. ... It has established fiber optic services (SONET) in 18 large urban centers and is actively trying to lure the largest corporate customers away from the local RBOCs. ... Many analysts believe that local competition will focus on business customers, not the more common househol... Wordcount: 1395 Pages: 6
The Concept and Convenience of Online Banking
Banking Online Picture a bank without any branches, tellers, rows of desks, racks of brochures, no automated teller machines outside. Picture, in fact, a virtual bank, one that for the customer exists only in his or her office or home, as images on a computer screen. US financial institutions are moving towards "virtual banking." This strategy is about making bank products and services available to customers any time and any place they want them. As virtual banking becomes more popular, ... This strategy is about making bank products and services available to customers any time and any place they want them. As virtual banking becomes more popular, it is very likely that more customer service will be seen while the number of traditional teller-staffed branches will decline. ... Thanks to the revolution, financial institutions are using software programs, online services, and even the Internet to allow customers to check balances, pay bills, and transfer funds among accounts. ... By charging $5 to $20 a month for such services, banks are sure to cash in on the high-tech superhighw... Wordcount: 655 Pages: 3
Choosing the Best Internet Service Provider
There are many things to consider when selecting an Internet Service Provider (Also known as ISP). Because there are so many people that have computers, at home, work, or school, there has been a great demand for internet access. The out come is that we know have a great selection of ISP"s. Of course, many people have very different needs and different reasons for choosing different Internet Service Providers. I will list a few of the ISP"s that I have researched and let you know what to look f ... There are many things to consider when selecting an Internet Service Provider (Also known as ISP). ... Their E-Mail service is similar to any other E-Mail service. ... These are just a couple, but you can expect the same type of service features, customer service, and price. So with this we will end on typical, brand name internet service providers. ... Generic ISPs are available by the dozens with almost all of them offering their own web browser, E-mail, instant messaging, user profiles, customer service, and of course with a lot smaller price tag. ... Wordcount: 774 Pages: 3
The U.S. Congress Deregulation of Telecommunications
According to the Adam Smith, invisible-hand of the marketplace ideal, should Congress completely let competition determine pricing in the telecommunications industry, rates would decrease, as more servers would proliferate. However, this is not necessarily the case. The Telecommunications Act of 1996 brought an end to local telephone companies" franchised monopolies and replaced these protective policies with the requirement that state regulatory commissions to admit new entrants into local tel ... The Telecommunications Act of 1996 brought an end to local telephone companies" franchised monopolies and replaced these protective policies with the requirement that state regulatory commissions to admit new entrants into local telephone services. ... Unbundled means that companies can pick and chose what they offer to customers, to facilitate competition, but without this regulation existing local companies could still effectively create monopolies by bundling so many services together, no one could purchase the lease. ... State regulators can still force existing local companies to offer l... Wordcount: 492 Pages: 2 Bibliography
A Monopolization of Internet Services in Kuwait
The Internet Market in Kuwait Many competitive markets have been appeared in Middle East lately, and specially in Kuwait. The One which I will discuss is the Internet competitive market in Kuwait . Internet has been a great demand in all over the world. In 1992, The ministry of communication in Kuwait provided the internet service. Since there was no community attraction toward the internet, the price of the provided service was pretty high. Since this company was the only one produced a certain ... In 1992, The ministry of communication in Kuwait provided the internet service. Since there was no community attraction toward the internet, the price of the provided service was pretty high. ... Moreover, the provided service by the only company didn"t have the quality that worth its price, like the lines were always busy or even if you get connected to the network the connection speed wouldn"t be higher than 2400 bps. Companies were rarely thinking of joining this market, because the number of people demanding this service was unstable, and depending just on the high educated class or the un... Wordcount: 349 Pages: 1
Siebel's Critical Success
IT Strategy and Planning Activity 1 - Research the CSF of organisations providing CRM technology or supporting such databases. The definition of Customer Relationship Management is providing exceptional customer service. This entails rapid responses to all customer inquiries and demonstrations of active concern for customer satisfaction. CRM is a comprehensive sales and marketing approach to building long term customer relationships and improving business performance. It is a way of helpin ... The definition of Customer Relationship Management is providing exceptional customer service. ... Since they have such a multiplicity of service channels incorporating many aspects of customer cohesion, they have a competitive edge over other companies offering the same services. ... This service can be improved by Claritas marketing data which can help direct Siebel's customers to choose the appropriate channel to reach the customers through. ... The solution was to establish a Customer Care service, i.e. a call centre, that would integrate all concerned information for any agent dea... Wordcount: 1614 Pages: 6
Smart Ways Airline"
Welcome to "Smart Ways Airline". This is a new airline company that just opened and is very excited about taking people to their flight destinations around the world with the best and smartest service available. This paper will attempt to explain information about development, products, and services for "Smart Ways Airline". So, please make sure all seatbelts are fastened and enjoy the flight. "Smart Ways Airline" provides "Plane Smart" service to each and every customer who boards the pla ... "Smart Ways Airline" provides "Plane Smart" service to each and every customer who boards the plane. ... "Fly Smart" is another slogan that the company will use to promote its high quality airline service to all of its customers. ... All six operational areas will work together as a team to provide quality customer service. ... Finally, the customer service team will be the representative who are based at each gate and assist the customers before and after their flight. The customer service team will be responsible for all areas of customer services relating to the flights. ... Wordcount: 2257 Pages: 9 Bibliography
AOL's Business Strategies
A. Business Strategies 1. Strategic Objectives  Brand Name Recognition  Alliances with Suppliers to provide Customers with "one-stop shopping"  Develop massive customer base  Create an easy internet/email service  Create non-financial costs to customers to dissuade them from moving to competitors 2. Cost Strategy  Profits mater more than growth  Make cost to switch not financially practically  Make it financially difficult for competitors to contend with AOL 3. ... Strategic Objectives  Brand Name Recognition  Alliances with Suppliers to provide Customers with "one-stop shopping"  Develop massive customer base  Create an easy internet/email service  Create non-financial costs to customers to dissuade them from moving to competitors 2. ... Uses of Technology  New AOL software could save up to $40 million in customer service costs  Creating a personalized digital newspaper  Creating competition for WebTV D. Problems to Overcome  Not customer service friendly  Intern... Wordcount: 619 Pages: 2
Mail-Room Policy Recommendations
Park University Mail service Department is situated in the underground of Parkville Campus. It is a body that is responsible for providing students and faculties with mail boxes. At Park University, it is required of both students and faculties to have a mail box on campus so as to know the recipient of incoming packages. They also offer work opportunities for students who are looking for a job on campus. My focus for this report will be on the employees. As an employee, mail-room is known for i ... Park University Mail service Department is situated in the underground of Parkville Campus. ... Each employee tends to provide students, staff and faculties the best services and however, they make sure that their needs are met. ... Park University mail services aim at providing the highest quality and most efficient services to their customers. ... Effective communication at the workplace creates a way to deal effectively with customers and co-workers. ... One of our obligations as employees is to be punctual at work and to assist our customers with their needs of either mailing or receiving... Wordcount: 1758 Pages: 7 Bibliography
Quality is Being Perfect
'Achieving quality" is said to be a major issue throughout industry, commerce and government bodies. It"s just not passing craze of flavour of the month. Quality is vital for growth, survival and prosperity of every organisation. Nowadays, more and more organisations are placing greater emphasis on quality in order for them to prosper and become successful. In this essay I will be explaining the different concepts of quality, which are established by different institutes and people. I w ... Plato"s (philosopher) theory suggests that it was the customer who defined the purpose and the customer who defined quality. ... Reliability ranks with quality in importance where "it is the ability of the product or service to continue to meet the customer requirements". ... For this reason quality can be concerned with ' providing a service that delights our customers". ... He also stated that you should always keep ahead of your customers" expectations that include every aspect of supplier-customer relationship, not just the product or service being provided. ... On the oth... Wordcount: 3287 Pages: 13
An Effective Marketing Strategy
"Every action and inaction, every behavior and trait observed by a customer, whether business or retail, forms part of the larger picture. It is not enough to rely upon an image, a perception (or sometimes, more accurately a manipulation of perception) to support the sale of products or services" (Ellson, 2004). Other sources might disagree with this statement. One source argues that a positive brand image will be the only way to create lasting competitive advantage in the future (King 3). P ... If a consumer is not satisfied by a company's products or by the service they receive, it is increasingly easy for them to use the services of another company. ... This environment means that businesses need to make a distinct effort to satisfy customer needs, both to attract customers currently using the services of competitors, and to retain current customers. ... Excellent customer service and additional benefits may be required just to get a customer interested in a service. ... However, if the product or service is then not satisfying to the customer, they will be unlikely to rema... Wordcount: 3566 Pages: 14 Bibliography
The Right Place of Perception in Marketing
"Every action and inaction, every behavior and trait observed by a customer, whether business or retail, forms part of the larger picture. It is not enough to rely upon an image, a perception (or sometimes, more accurately a manipulation of perception) to support the sale of products or services" (Ellson, 2004). Other sources might disagree with this statement. One source argues that a positive brand image will be the only way to create lasting competitive advantage in the future (King 3). P ... If a consumer is not satisfied by a company's products or by the service they receive, it is increasingly easy for them to use the services of another company. ... This environment means that businesses need to make a distinct effort to satisfy customer needs, both to attract customers currently using the services of competitors, and to retain current customers. ... Excellent customer service and additional benefits may be required just to get a customer interested in a service. ... However, if the product or service is then not satisfying to the customer, they will be unlikely to rema... Wordcount: 3410 Pages: 14 Bibliography
Digital Strategies
ULEASHING THE KILLER APP:BOOK REPORT Digital Strategies for Market Dominance Killer apps, goods or services that establish quickly and dominate the market, are displacing traditional planning and strategy in business. These revolutionary realities such as email, the first word-processing program, and e-commerce are sudden and dramatic changes that have recently found success in changing the face of business. Companies that use existing technologies are finding possible killer apps as ... The US Postal Service has experienced extreme loses in revenue due to the hands of email. Killer apps will dominate a market quickly as customers find its advantages over traditional services and products. ... It can be done by all companies, not just companies whose actual goods and services are already digital. ... The customer can perform many of the tasks that used to be performed by the company itself such as customer service and order entry and tracking. ... Treat Each Customer as a Market Segment of One This principle refers to the term "mass customization" which means offe... Wordcount: 3382 Pages: 14
An Overview of Freedom Greeting Card Company Inc.
Freedom Greeting Card Company Inc. (freedomgreetings.com) is a greeting card company that recently decided to create a website that would provide wholesale and retail customers with online services (Aspin, 2005). In the past, the company relied entirely on fax and phone orders. It grew into a multi-billion dollar business without even having a web site. However, as customer began demanding faster service and the industry expanded, Freedom"s leaders realized that they would be eliminated b ... (freedomgreetings.com) is a greeting card company that recently decided to create a website that would provide wholesale and retail customers with online services (Aspin, 2005). ... However, as customer began demanding faster service and the industry expanded, Freedom"s leaders realized that they would be eliminated by the competition if they failed to give the customers what they wanted (Aspin, 2005). ... Levitt decided to extend the company"s services to the Internet. ... Retail store features online customer self service account management. The ecommerce site has been successful... Wordcount: 550 Pages: 2 Bibliography