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Home ยป Customer Service (1318 Papers)

Bloomingdales International Customer Service
Bloomingdales International Customer Service "AT BLOOMINGDALE'S, WE'RE ALWAYS AT YOUR SERVICE" Bloomingdale"s is successful because they have positioned themselves in the retailing market, by offering unique merchandise from around the world, targeting a affluent, educated group of patrons aged between 35-55 years, and focusing on "Customer Service". This marketing strategy has been the back bone of their success. Advertisement campaigns of Bloomingdale"s has portrayed the focus of "Cu ... Bloomingdales International Customer Service "AT BLOOMINGDALE'S, WE'RE ALWAYS AT YOUR SERVICE" Bloomingdale"s is successful because they have positioned themselves in the retailing market, by offering unique merchandise from around the world, targeting a affluent, educated group of patrons aged between 35-55 years, and focusing on "Customer Service". ... Advertisement campaigns of Bloomingdale"s has portrayed the focus of "Customer Service", with slogans such as "At Bloomingdale's, we're always at your service" and "You are like no one else in the world, Bloomingdale&... Wordcount: 1107 Pages: 4
The Cost of Customer Service
"The Cost of Customer Service" "A Customer can fire everyone from the chairman on down simply by spending his money somewhere else.", Sam Walton. Service effectiveness should always be considered when cutting cost. The one area that often suffers the most when the cost cutting axe falls is customer service. The irony is that customer service is the one place where more resources should be devoted. If for nothing else, to compete with other companies in the process of cost-cutting. Cu ... Customer service involves an array of activities to keep existing customers satisfied. ... Servicing equipment in the field and training new users are other examples of customer service. ... No-one can put a price on good Customer Service, but they can put a price on bad Customer Service. Bad Customer Service comes at a high price. ... They can build a reputation for their company simply by providing excellent Customer Service or by providing horrific Customer Service. ... Wordcount: 706 Pages: 3
What is customer service
It have been many attempts to define customer service. Depending on an organization's focus,such as retailing,industry,manufacturing,or service,the goals in providing customer service may be different. Some common characteristics for customer-focused organizations include: The organization has both internal and external customers. The focus is on meeting the needs of the customer. Customer find information,products, and services easily accessible. The concept of customer service ... It have been many attempts to define customer service. Depending on an organization's focus,such as retailing,industry,manufacturing,or service,the goals in providing customer service may be different. ... Customer find information,products, and services easily accessible. The concept of customer service is not new.Over the years it has evolved from a meager beginning into a multibillion-dollar industry.In the past when many people worked on farms, small artisans and business owners provided customer service to their neighbors. ... In the 1800s, as the mail services matured, companies... Wordcount: 321 Pages: 1
Problems with customer service
Have you ever been to a fast food restaurant and the employees treated you as if it was a burden on them to wait on you? They are rude and sometimes even obnoxious and by the end of your contact with them, you do not really want to give that company your business anymore. Do you feel like laughing when you hear advertisements saying things like, "Have it your way" or "Food, Folks and Fun" because you know that you will not receive that type of service when you visit that establishment? W ... Well I have noticed and it seems like customer service has been going downhill for years. ... I can see this issue from both sides of the coin, as an employee and a customer. ... A great solution to this problem would be for the people who run and manage restaurants to not only train customer service but to enforce it also. ... If they were to see how it feels to be treated as a burden, they would be less likely to behave that way towards their own customers. In conclusion, the world of customer service would be a better on indeed if special care is taken to train and enforce customer ser... Wordcount: 554 Pages: 2
Internet Service Providers and their customer switching
Internet Service Providers and their Customer Switching 1. Introduction The rapid growth in New Zealand Internet use, combined with relatively easy market entry by Internet Service Providers (ISPs) has resulted in the competitive supply of Internet services. 2001 Census Snapshot1 (Who has access to the internet?) from Statistics New Zealand indicates almost 4 in 10 households have access to the internet in New Zealand, especially with households in the Auckland and Wellington regions, they h ... Internet Service Providers and their Customer Switching 1. ... Apparently potential customers of Internet services are almost always those of telecommunications companies. ... The factor of confidence when the customer is choosing from a list of available alternative services, which are rated moderate-contact or standardized service like Internet Service Providers is becoming more important. ... Accordingly customers understand they own more chances to switch away from the current service providers. ... At this point ISPs cannot afford to assume that new customers can be found to replace th... Wordcount: 1080 Pages: 4
Customers
What type of customer are you? Have you ever thought about how a customer service employee views you as a customer? I have worked, on and off, in the food and beverage industry for fifteen years and I have seen many different customers along with their many different problems. Although the customers and problems may differ, the types of customers in a restaurant setting can be categorized into four main groups. The first group is the demanding customers. They want eve ... What type of customer are you? Have you ever thought about how a customer service employee views you as a customer? ... The first group is the demanding customers. ... These perfect customers usually become regular customers and, therefore, receive better service. So, the next time you are sitting in that dark corner getting ready to take a bite into your crunchy cold sandwich, think about what type of customer you will become in the eyes of the customer service employee. ... Wordcount: 549 Pages: 2
Customer Satifaction and Customer Loyalty
As the world economy expands, customers have more choices for where they get their products and services. Satisfying customers is no longer enough. Even satisfies customers have many options that can easily attract them away from their current supplier. Retaining customers requires building loyalty, which not only includes customer satisfaction, but also and emotional response that keeps customers coming back for more, which is customer loyalty. This paper will discuss what customer satisf ... As the world economy expands, customers have more choices for where they get their products and services. ... "Not only do companies need to know what their customers want from their products and services, but they also need to know how customers want their products and services and what competitor and competitors are doing or talking about" (Griffin, 2000, p.2). ... The product or service the customer receives must meet or exceed their quality and future expectations (Griffin, 2000). The interaction the customer has while obtaining and using that product or service must also ... Wordcount: 1470 Pages: 6 Bibliography
Information Technology and Quality Customer Service
Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local ... Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. ... To create this quality service information technology needed to be implemented. ... The mission of BAS is to provide quality computer software support through a customer service oriented methodology. ... This is important in this day and age when quality customer service is the buzzword for all branches of civil service. ... Wordcount: 614 Pages: 2
Types of Customers
Being a server in a buffet restaurant, my job is to serve my customers. My duties include clearing the table and setting the table, serving beverage, and removing empty dishes from the customer"s table. If I serve them well, they will be happy. If I serve them bad, they will be angry. I serve hundreds of customers a day. There are more customers during the weekend. Since each customer is different, each of them has different personality and different behaviour. The hardest part of my job ... Especially at the busy hours in which many other customers are to be served, they always complain about the quality of the service. ... These customers are selfish since they take away the service time that belongs to other customers. ... They request for services using a polite manner instead of an order-issuing manner. ... The customers may have bad attitude but the objective of a server is to satisfy the customers by providing good quality service. After all, customers are strangers who buy a service. ... Wordcount: 595 Pages: 2
Customer Satisfaction
Customer satisfaction is an issue gaining focus from Managers and Marketers alike within the increasingly competitive service industry. A satisfied customer is a source of invaluable word-of- mouth recommendations and thus can stimulate further purchases. Resulting from research into this issue it has been found that a very extensive array of information relating to this topic is available. However due to the time and length restraints this paper has concentrated on the elements which in ... Customer satisfaction is an issue gaining focus from Managers and Marketers alike within the increasingly competitive service industry. ... Customer satisfaction levels are determined and influenced by many elements, not all relating directly to the service encounter, and customer satisfaction can be achieved despite an unsatisfactory service experience. ... Therefore it is vital to establish profitable long term relationships with existing customers by not just satisfying but if possible delighting at each service encounter. As well as encouraging new customers who may not be satisfied with t... Wordcount: 1349 Pages: 5 Bibliography
A Report on Customer Care Improvement By Robert L. Fousler
Following the article in the Standard Newspaper dated 8/07/1998 on "Customer Care Improvement by Robert L Fousler (MD) Consultant s for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations.Customer Car ... In addition to this, the expectations and demands of clients have been increasing and have been rapidly dynamic over the past five years and in order for you to please, and indeed, maintain a client then the services rendered to them should be adequate and ready to fulfill their needs.Most service industries, if not all, are all client/customer oriented and they depend on the client to pay for their services that are intangible. With this in mind, it is in their best interest to ensure that the services they offer are useful to the client and that the Customer Support is highly advanced and ef... Wordcount: 556 Pages: 2
UPS Services
1.Most people know UPS as a company specialized in shipping packages and documents. But by accessing the Web site, you will learn more about other services offered by UPS and other subsidiary companies owned by UPS. By utilizing a multi-billion dollar technology investment, UPS connects buyers and sellers worldwide through e-commerce. Everyday, UPS ships nearly 13.6 million packages and documents around the world, and about 11 million come from customers who are electronically connected to UPS. ... But by accessing the Web site, you will learn more about other services offered by UPS and other subsidiary companies owned by UPS. ... The company can provide superior time-definite worldwide delivery options, programs to quickly process information and services to speed the flow of funds. ... Most of UPS customers are large companies, thus it is important to provide easy and quick on-line services. Nowadays customers are not welling to call and check about the status of their requirements, they want an efficient facility that can be accessed by using on-line services from any place at any t... Wordcount: 470 Pages: 2
Working with Colleagues and Customers
In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and product ... Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products are available from, problem-solving and decision making skills. Customer relations involve understanding the local and international visitors" needs, providing appropriate service, and handling complaints and feedback. ... Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, whe... Wordcount: 500 Pages: 2
Restuarant Customer Complaint Behaviour
This restaurant customer behaviour study focuses on the reasons leading towards the customers' actual come back to the restaurant after the complaint has been stated, and also covers the 'negative word of mouth behaviours' that could be expressed by the customer once he/she has actually encountered a reason to complain about either the service, the food or the restaurant in general. Also covered in this study are the actual factors that will cause the customers to file a complaint. The study ... This restaurant customer behaviour study focuses on the reasons leading towards the customers' actual come back to the restaurant after the complaint has been stated, and also covers the 'negative word of mouth behaviours' that could be expressed by the customer once he/she has actually encountered a reason to complain about either the service, the food or the restaurant in general. ... If certain customers do have a complaint about the food service or any other problems they may have encounterd whilst the restaurant, management is responsible for taking control of this situ... Wordcount: 483 Pages: 2
Total Quality Management
According to Stevenson, TQM is defined as a process "that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction." TQM involves three philosophies. There are continuous improvement, involvement of everyone in the organization, and customer satisfaction. Continuous improvement involves making continuous improvements to the process of converting inputs into outputs. The philospphy of customer satisfaction involves giving the customer wh ... When competitors entered into the market, the Jones Accounting Service started losing customers. ... The following chart from the case study shows the percent of customers who left the Jones Accounting Service and why... Reduce cost of service to customers 4. Invite the customers to offer their comments on service quality. ... President Jones also proposed a lower cost of services to the customers. ... Wordcount: 548 Pages: 2
Research Paper Emails Effect on The Postal Service
Fred is just like any other normal American In the United States, he has kids, a family, and, before yesterday, a job to support them. According to an article by Stephen Barr that appeared in the Washington Post, this sort of thing will be happening to over 9,000 American postal employees this year due to layoffs(Barr n. pag.). Many people believe that E-mail is a godsend but this is what is responsible for the continuous changes that the postal service is having to make to stay in business. ... Henderson, their new Time Stamp program will work on the basis of providing customers the option of sending sensitive E-mail over the net with an encrypted code of the time and date and where the E-mail originated from. ... The new E-mail world of the Postal Service would "...... "Many people," according to an E-mail from the Postal Services customer response department "fail to under stand just what the process is that a letter goes through. ... "Postal Service Hunting Way into E-Commerce.... " 10 May 2000 [E-mail] [email protected] 10 May 2000. ... Wordcount: 1481 Pages: 6
Customer Service at College and Why It Is So Important
INTRODUCTIONWhen enrolled and even when graduated, students continue to interact with the staff regarding counseling assistance. Having a good customer service department in a college is very important as many a times it develops and shapes up a student's idea and perception regarding the instituti ... Having a good customer service department in a college is very important as many a times it develops and shapes up a student's idea and perception regarding the institution. ... It is of essential importance that customer service departments should be present in colleges. ... Customer service at college helps students in various fields that may include campus problems, housing problems or other personal problems. ... Customer service is always out there to help student with such problems. Customer service also informs the student about resources available at the college in addition to th... Wordcount: 2476 Pages: 10 Bibliography
Customer Profiles
Author: Soranno, Valerie - Discount Store News Title: Customer profiles are key to loyalty, February 8, 1999 The author makes a very good point in that understanding the drivers behind customer loyalty can be an important step in increasing earnings and profits. I agree in the fact that you need to sell products that your customers value and need in order to be successful. Although that concept seems simplistic, companies still try to market products that it thinks the customer value ... Providing helpful and friendly service will increase customer satisfaction, as will increasing the ability of the customer to find what they want quickly. ... Instead of concentrating on attracting and retaining customers, companies often end up alienating the customer. ... In order to be successful you must first identify your customers needs and wants. By using customer profiles you can understand the types of customers and build a shopper loyalty by targeting the needs. ... Once you do this, you may identify your most profitable customers and gain their loyalty. ... Wordcount: 502 Pages: 2
Critical Analysis on "Customer Service Management"
Assignment title: Main Report and ActivitiesAssignment deadline: 12/5/2000 Discuss how various businesses incorporate different I.T strategies available and how these can benefit an organisation.Activity 1: Critical Success Factors. Customer Relationship ManagementCritical Success Factors (CSF) are ... This service they offer makes them unique. The theme to Customer Relationship Management (CRM) is providing exceptional customer service. This entails rapid responses to all customer inquiries and demonstrations of active concern for customer satisfaction. ... For the company Cooperative Bank their offer of the first UK Visa Gold Card was a form of CRM because by targeting their largest customer range they were providing an exceptional form of customer service. ... CRM is implemented as it is providing them with exceptional customer service by taking their preferences into consideration.Activ... Wordcount: 1216 Pages: 5 Bibliography
E-commerce and Customers
MEMO TO: FROM: DATE: SUBJECT: E-Commerce and customers According to International Data Corporation more than ten million people are purchasing goods and services online in the United States alone. E-commerce allows people to exchange goods and services immediately with no barriers of time or distance. E-commerce at its simplest form, is a goal to improve the way business is conducted through technology. I found many E-commerce business sites growing at an exceptional rate. This ... MEMO TO: FROM: DATE: SUBJECT: E-Commerce and customers According to International Data Corporation more than ten million people are purchasing goods and services online in the United States alone. E-commerce allows people to exchange goods and services immediately with no barriers of time or distance. ... By having these things you build customer loyalty. ... The invoice then would be printed out and sent to the customers. ... Be it through improved customer relations and service or increased efficiency leading to immense savings. ... Wordcount: 720 Pages: 3
Telecommunication Act of 1996
Telecommunications Act of 1996 In February of 1996, the U.S. Congress enacted the Telecommunications Act of 1996. The Act was one of the most substantial changes in the regulation of any industry in recent history. The Act replaced all current laws, FCC regulations, and the consent degree and subsequent court rulings under which AT&T was broken into the "baby Bells." It also overruled all existing state laws and prohibited states from introducing new laws. Practically overnight, the telecom ... Other companies are permitted to build their own local telephone facilities and offer services to customers. ... Urban customers would benefit from increased competition while rural customers would see their prices increase sharply to accurately reflect the high cost of providing services in sparsely populated areas. ... It has established fiber optic services (SONET) in 18 large urban centers and is actively trying to lure the largest corporate customers away from the local RBOCs. ... Many analysts believe that local competition will focus on business customers, not the more common househol... Wordcount: 1400 Pages: 6
Telecommunications Act of996 2
Telecommunications Act of 1996 In February of 1996, the U.S. Congress enacted the Telecommunications Act of 1996. The Act was one of the most substantial changes in the regulation of any industry in recent history. The Act replaced all current laws, FCC regulations, and the consent degree and subsequent court rulings under which AT&T was broken into the "baby Bells." It also overruled all existing state laws and prohibited states from introducing new laws. Practically overnight, the telecommu ... Other companies are permitted to build their own local telephone facilities and offer services to customers. ... Urban customers would benefit from increased competition while rural customers would see their prices increase sharply to accurately reflect the high cost of providing services in sparsely populated areas. ... It has established fiber optic services (SONET) in 18 large urban centers and is actively trying to lure the largest corporate customers away from the local RBOCs. ... Many analysts believe that local competition will focus on business customers, not the more common househol... Wordcount: 1395 Pages: 6
Strategy Paper
Michael Porter"s video discusses how to gain competitive advantage and profitability in the market place using specific strategies. Competitive advantage is the positioning of a company in its competitive environment. The starting point and key to have superior competitive advantage is to "improve faster than the competitors can catch up", and this requires strategies. One of the strategies is broad differentiation. Broad differentiation is having a unique benefit over the competition. ... In other words you need to market a product or service that customers think is important and identifying with the number of different needs that the customers have. ... They stress having services that are relevant to building relationships with their customers. ... This wireless service communicates the value of their customers through advertising. ... This company/business also communicates the value of their customer service to their customers; they want to keep them happy with the service that they have chosen. Customers always have doubts about a purchase, and United States Cellular m... Wordcount: 406 Pages: 2
Misc
RUNNING HEAD: U.P.S., AN INTERNATIONAL COMPANY United Parcel Service and Globalization International Business Tuesday December 11, 2001 U.P.S. is the largest express carrier and largest package carrier in the world. The United Parcel Service is now 94 years old. They have done the things necessary in order to stay alive, never mind establish themselves the way they have. In their history, UPS has done many revolutionary ideas, which have to ... They provide service for 7.9 million customers daily (1.8 million pickup, 6.1 million deliveries). ... Their Time Definite Services include: UPS Document Exchange -Electronic delivery service that enables customers to send critical, time sensitive documents for immediate worldwide delivery via the internet. ... It is a high-end telephone that electronically stores and quickly accesses shipping records, prints labels and shipping reports, and tracks shipments without using a computer; UPS Online Host Access; Internet Interactive Service; UPS Customer Counters - A total of 1,043 customer counter... Wordcount: 1735 Pages: 7
Competitive Edge
Competitive edge is defined as how effectively an organization meets the needs of customers relative to others that offer similar goods or services. There many companies in the United States that have this competitive edge in their industry. Their competitive edge causes growth in many key aspects within the business. These are return on investment, better service to their employees and customers, paying of debt, and increased market share. There are many ways a company can have a competiti ... Competitive edge is defined as how effectively an organization meets the needs of customers relative to others that offer similar goods or services. ... These are return on investment, better service to their employees and customers, paying of debt, and increased market share. ... By having a customer save money they are more likely to invest in the products or services offered by the company. ... These operations are defined as the ability for the organization to deliver its product or service to its customers, and the ability to produce, develop, and improve its products or services with... Wordcount: 1118 Pages: 4